Terms of service
TERMS OF SERVICE
Last updated: June 2026
OVERVIEW
Welcome to Nova London. Throughout the site, the terms "we", "us", and "our" refer to Nova London. Nova London operates this website and online store, including all related information, content, products, services, tools and features to provide you with a premium shopping experience.
Our store is powered by Shopify, which enables us to provide secure online shopping and payment processing.
By visiting our website or purchasing from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and any other policies referenced on our website.
If you do not agree with these Terms, please do not access or use our website.
SECTION 2 – OUR PRODUCTS
We strive to display our products, colours and images as accurately as possible. However, colours and product appearance may vary depending on your device, screen settings and lighting conditions.
All product descriptions, prices and availability are subject to change without notice.
Nova London reserves the right to discontinue any product or limit the quantities available for purchase at any time.
Our haircare products are cosmetic products designed to support a healthy haircare routine. Individual results may vary depending on hair type, scalp condition, lifestyle and consistency of use.
Our products are not intended to diagnose, treat, cure or prevent any medical condition or disease.
If you have sensitive skin or known allergies, we recommend performing a patch test before first use. Discontinue use immediately if irritation occurs and seek medical advice where appropriate.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase products from Nova London.
All orders are subject to acceptance and availability.
We reserve the right to refuse, cancel or limit any order at our discretion.
Orders may only be cancelled before they have been processed for dispatch. Once an order has been shipped, cancellations are no longer possible, although you may be eligible for a return under our Return & Refund Policy.
SECTION 5 – SHIPPING & DELIVERY
Orders are typically processed within 2–3 business days.
Estimated delivery times are:
• United Kingdom: 5–10 business days
• International: 10–15 business days
Delivery times are estimates only and cannot be guaranteed.
Nova London is not responsible for delays caused by customs processing, weather conditions, courier delays, public holidays or other events beyond our reasonable control.
Risk of loss passes to the customer once the order has been delivered to the shipping carrier.
SECTION 10 – PRIVACY
Your privacy is important to us.
Please review our Privacy Policy for details about how we collect, use and protect your personal information.
Because our store is hosted by Shopify, certain personal information may also be processed by Shopify in accordance with Shopify's Privacy Policy.
SECTION 22 – GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms or your use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation in the United Kingdom.
SECTION 25 – CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact us:
Nova London
Website:
www.novalondon.store
Email:
info@novalondon.store
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT)
We aim to respond to all enquiries within 1–2 business days.