Shipping policy

Shipping Policy

Effective Date: June 2026

At Nova London, we are committed to delivering your order quickly, safely, and with the care your products deserve. Every order is carefully prepared and packaged before leaving our warehouse.

Shipping Destinations

We currently ship to:

  • 🇬🇧 United Kingdom
  • 🌍 Worldwide (selected countries)

If your country is unavailable during checkout, please contact our customer support team and we'll do our best to assist.

Order Processing

Orders are processed within 2–3 business days.

Orders placed on weekends or UK public holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive a confirmation email with your shipping details.

Delivery Times

United Kingdom

Standard Delivery

  • 5–10 business days
  • £4.99

FREE Standard Delivery

Available on all UK orders over £50.

International Shipping

Estimated delivery:

  • 10–15 business days

Delivery times may vary depending on your location, customs processing, and local postal services.

Shipping costs for international orders are calculated at checkout.

Shipping Carrier

We proudly ship using:

EQ-ELECTRO-ECO

Our shipping partners are selected to provide reliable and secure delivery for every order.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

Where tracking is available, tracking information will be included so you can follow your parcel's journey.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local government.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Delivery Delays

While we always strive to meet our estimated delivery times, delays may occasionally occur due to:

  • High order volumes
  • Customs inspections
  • Severe weather
  • Carrier disruptions
  • Public holidays

We appreciate your patience and understanding in these situations.

Incorrect Shipping Address

Please ensure your shipping information is accurate before completing your order.

Nova London cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping addresses.

If you notice an error, please contact us as soon as possible. We will do our best to update your address before your order has been dispatched.

Lost or Damaged Parcels

If your parcel arrives damaged or has not arrived within the expected delivery timeframe, please contact us as soon as possible.

Please include:

  • Your order number
  • Your full name
  • Photos of any damaged items (if applicable)

We will work closely with the shipping carrier to resolve the issue as quickly as possible.

Multiple Items

If your order contains multiple items, they may occasionally be shipped separately to ensure the fastest possible delivery.

There is no additional shipping charge for split shipments.

Business Days

Business days are:

Monday – Friday 9:00 - 17:00

Excluding UK public holidays.

Contact Us

If you have any questions regarding shipping, our customer care team is here to help.

Nova London Customer Support

Email: info@novalondon.store