FAQ
Frequently Asked Questions
How much does delivery cost?
UK delivery is free on all orders over £50. For orders under £50, the delivery charge is calculated at checkout before you pay.
How long will my order take to arrive?
Orders are usually dispatched within 2–3 business days. UK delivery then typically takes 5–10 business days. You'll receive a tracking link by email as soon as your order ships.
Do you ship internationally?
Yes — we ship worldwide. International delivery typically takes 10–15 business days. Any local duties or taxes vary by destination and are shown at checkout.
Will I be able to track my order?
Absolutely. Once your order is dispatched we'll email you a tracking link so you can follow its journey to your door.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We'll always do our best to help before your order is dispatched.
Products & Usage
Which product is right for me?
It depends on your routine. The Thrive Scalp Renewal Oil nourishes the scalp and lengths, the Revive Scalp Massager helps stimulate the scalp, and the Revive Hydrating Mist Comb hydrates and detangles in one glide. Many people start with the oil and massager together.
How do I use the Thrive Scalp Renewal Oil?
Massage a few drops directly onto your scalp, leave in for at least 30 minutes (or overnight), then wash as normal. For best results, use 2–3 times per week.
Are your products suitable for all hair types?
Yes — our range is designed to suit all hair types and textures.
Are your products cruelty free?
Yes. Nova London is cruelty free — we never test on animals.
How should I store my products?
Keep your products in a cool, dry place out of direct sunlight.
Returns & Refunds
What is your returns policy?
If you're not completely happy, contact us within 30 days of receiving your order and we'll help arrange a return. Please see our Returns & Refunds policy for full details.
How do I start a return?
Email us at info@novalondon.store with your order number and we'll guide you through every step.
When will I receive my refund?
Once we've received and checked your returned item, your refund is issued to the original payment method — typically within 5–10 business days.
What payment methods do you accept?
We accept all major credit and debit cards and popular digital wallets. The available options are shown at checkout.
Still have a question?
We're always happy to help. Reach our team any time at info@novalondon.store or through our Contact page.